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A couple of blocks later...
Got to JBL Pro Customer Service. Ah, it's all e-commerce now or by the phone ordering. There is no service counter. You walk in on the left through the glass door and you're basically standing in the middle of the loading dock. A security guard got someone to come out of the warehouse to help me out.
I waited on the right side while this very nice gent tried to find someone in sales. I had waited about fifteen minutes and I got a phone number of a woman. He couldn't get ahold of her, so I started walking back to the car and about a block back, I decided to try calling. I got through. So I stopped and sat on a curb in the parking lot while fishing out my wallet for a credit card transaction. While sitting under the eucalyptus tree and telling Carla what I wanted, some suit type walked by with a mail pony in his hand giving me a curious look.
I almost wanted to say, 'hey buddy, a counter would've been great!' but that costs money to run. I had visions of being surrounded by stacks of speakers boxes, cool posters (well, I saw a few in the loading dock area...) and maybe they would've gave me a complimentary pair of LSR's for being the only idiot to show up actually looking to buy something <8^). I wrapped up the phone con and specifically asked that the dustcaps be boxed and then got in my hot little car and went home. It was interesting nonetheless and I'm getting my 4" dustcaps for my brother's 2214H's.